As an addendum to my resume, I've provided a more detailed recounting of my experience in specific HR areas:

Instituto Familiar de la Raza, Contract HR Manager

Foreign Languages:

  • Oversaw HR department drawing on bilingual Spanish/English competencies.

Employee Relations:

  • Mediated and deescalated a complex harassment case and coached manager on legal ramifications of conduct.

Proofreading/Editing/Writing:

  • Proofread and edited employee handbook for review and agency-wide distribution.

Recruiting:

  • Reviewed resumes and phone screened candidates for recruitment of senior level position.

Supervision:

  • Supervised and mentored HR Generalist.

 

Auto-Chlor, Contract HR Generalist

Proofreading/Editing/Writing:

  • Extensively researched multi-state laws involving such areas as termination of employment, leaves of absence, and others. Redrafted, rewrote and reformatted handbook incorporating legislation.

 

A9/Amazon, HR Specialist

Supervision:

  • Supervised, mentored and coached administrative assistant; conducted weekly 1:1s, quarterly achievement check-ins, and performance reviews and goal setting.

 Employee Relations:

  • Conducted investigations and mediated cases related to conduct, performance, and conflict. Took notice of employees’ complaints or concerns and suggested coping solutions.

  • Coached managers on proper documentation of incidents, and preparation and delivery of performance improvement plans.

Leaves of Absence and Accommodations:

  • Designed and ran LOA and Accommodations programs and orientation. Drafted informational documents, forms and kits.

  • Sustained interactive process with employees, beginning with orientation and continuing through their return to work. Governance included leave types such as PDL, FMLA, CFRA, USERRA and state and company compensation benefits.

  • Collaborated with payroll department to ensure accurate pay.

Benefits:

  • Presided over welfare benefits for six Amazon subsidiaries, administering medical, dental, vision, life, AD&D, STD, LTD, FSA, COBRA and the EAP.

  • Established and managed relationships with benefits brokers, carriers and vendors to ensure superior service.

  • Partnered annually with executive team and external broker to analyze, evaluate and strategically design plan options to best meet the cost and coverage needs of the organization and its employees.

  • Presented new hire benefits orientations.

  • Managed annual open enrollment, drafting all communication, fine-tuning OE materials and hosting sessions.

  • Processed multi-carrier data entry for employee enrollments, changes, terminations and COBRA.

  • Reconciled and processed monthly vendor billings. Reviewed payroll data, codes and payments.

  • Organized annual flu shot program; drafted and distributed communication; handled scheduling and oversaw clinic set-up.

Workers Compensation:

  • Administered all aspects of the Workers Comp program from claim intake to return to work.

  • Thoroughly investigated and analyzed the facts surrounding work-related events; researched specific cases to identify and address fraudulent activity.

  • Worked with claims adjusters and clinic physicians to track progress on each claim.

  • Assisted claimants in securing medical attention to accelerate their return to work and determining the availability of modified work as needed.

Compliance:

  • Researched nationwide state laws and drafted, formatted and updated employee policies and handbooks accordingly.

Onboarding:

  • Developed and implemented comprehensive new hire orientation program resulting in thorough employee integration.

Terminations

  • Developed standardized process for terminations and designed exit interview forms and checklists.

  • Conducted all exit interviews and compiled quarterly metrics based on exit data.

  • Ran quarterly attrition presentations and delivered findings to GM and senior executives to trigger implementation of corrective measures. Presentations and subsequent coaching resulted in decreased attrition.

Immigration:

  • Spearheaded A9’s immigration platform by partnering with the international immigration law firm, Fragomen, Del Rey, Bernsen, and Loewy. Originated internal immigration policies and practices that streamlined either or both the filing and attainment of upwards of 70 green cards and 50 non-immigrant visas (H-1B, L-1, O, TN, E-3).

  • Counseled and supported foreign nationals and managers throughout the duration of each case.

  • Co-authored job descriptions as well as qualification and requirement clauses for the recruitment and hiring of foreign nationals.

  • Handled regulatory postings for employment websites and print recruitment.

  • Pre-screened all resumes and applications, and phone screened candidates.

  • Produced and piloted bi-annual immigration seminars and trainings on subjects such as visa types, USCIS and Department of Labor requirements and steps for NIV and green card filings, DOL and USCIS processing times, and Amazon’s sponsorship policies.

  • Worked closely with Global Mobility Coordinator to ensure smooth relocation of foreign nationals.

Event Planning:

  • Orchestrated events and large-scale holiday parties.

 

Relevant Experience Prior to 2005 

Hospitality:

  • Hotel Parker Meridien, Concierge (New York, NY)

  • Le Meridien San Francisco, Sales Manager

  • The Four Seasons, Hotel Assistant Manager

Nonprofit:

  • Hospice by the Bay, Executive Assistant to Executive Director

  • The Gorilla Foundation, Personnel and Office Manager

  • UCSF, Langley Porter Psychiatric Institute, Administrative Analyst

Television and Film:

  • KQED-TV (Local PBS Affiliate), Production and Programming Assistant to Vice President, TV Station Manager

  • Milos Forman (Film Director), Production and Personal Assistant

  • Jay Presson Allen (Screenwriter, Executive Producer), Personal Assistant

  • Sidney Lumet (Film Director), Production Assistant